--- title: NEW Ticket Management System description: Missouri One Call System is proud to announce the release of their new ticket management system. image: https://blog.missouri-811.org/hubfs/etm_nxt%20copy_blurred.jpg --- [![MOCS Full Color Horizontal](https://blog.missouri-811.org/hs-fs/hubfs/MOCS%20Full%20Color%20Horizontal.png?width=400&height=150&name=MOCS%20Full%20Color%20Horizontal.png "MOCS Full Color Horizontal")](https://missouri-811.org/) - [HOMEOWNERS](https://missouri-811.org/homeowners/) - [EXCAVATORS](https://missouri-811.org/excavators/) - [UTILITY MEMBERS](https://missouri-811.org/members/) - [RESOURCES](https://missouri-811.org/resources/) - [FIELD EDUCATION & TRAINING](https://missouri-811.org/field-education-training/request-training/) - [ENFORCEMENT](https://missouri-811.org/enforcement/) - [MEETINGS & EVENTS](https://missouri-811.org/meetings-events/) - [ABOUT](https://missouri-811.org/about/) - [HOMEOWNERS](https://missouri-811.org/homeowners/) - [EXCAVATORS](https://missouri-811.org/excavators/) - [UTILITY MEMBERS](https://missouri-811.org/members/) - [RESOURCES](https://missouri-811.org/resources/) - [FIELD EDUCATION & TRAINING](https://missouri-811.org/field-education-training/request-training/) - [ENFORCEMENT](https://missouri-811.org/enforcement/) - [MEETINGS & EVENTS](https://missouri-811.org/meetings-events/) - [ABOUT](https://missouri-811.org/about/) Search Search - [811](tel:+811) - [811](tel:+811) Search Search ![new ticket management image](https://blog.missouri-811.org/hubfs/new%20ticket%20management%20image.png) Nov 2, 2022 10:20:43 AM | # NEW Ticket Management System Missouri One Call System is proud to announce the release of their new ticket management system. Share - [mailto:?&subject=NEW%20Ticket%20Management%20System&body=NEW%20Ticket%20Management%20System%0A(https%3A%2F%2Fblog.missouri-811.org%2Fnew-ticket-management-system)](mailto:?&subject=NEW%20Ticket%20Management%20System&body=NEW%20Ticket%20Management%20System%0A(https%3A%2F%2Fblog.missouri-811.org%2Fnew-ticket-management-system)) - - - Missouri One Call System is proud to announce the release of their new ticket management system. Using the new system makes the process of placing locate requests more streamlined and is now much easier to navigate. Overall, the system is more intuitive for all users. The new ticketing system is a big upgrade for excavators. The Excavation Ticket Management (ETM) is now front and center, making it easier to view multiple tickets at login. Each individual ticket can then be quickly actioned, such as requesting a relocate or changing the excavation date, right from the front-facing page. ![etm_nxt copy_blurred](https://blog.missouri-811.org/hs-fs/hubfs/etm_nxt%20copy_blurred.jpg?width=1920&height=1080&name=etm_nxt%20copy_blurred.jpg) You will now be able to report no responses or damages directly from the ticket, as well as adding attachments like photos of a site after it has been located, but before excavation has begun. You can also attach photos of any damages incurred. These attachments will be stored with the ticket and kept online for three to six years. Tickets that may require action are now grouped based on the action needed. For example, you may have a list of “relocates” followed by a list of “no responses”. From the ticketing perspective, emergency and damage tickets are now available to all users.  Also, users are able to add attachments while entering the ticket. It is much easier to create and manage job profiles that are specific to each user. For utility members and locators, the Locator Ticket Management (LTM) is now easier to manage and set up locators and alerts, as well as has additional features like filtering and grouping tickets based on specific criteria or rules.  ![ltm_nxt mo blurred](https://blog.missouri-811.org/hs-fs/hubfs/ltm_nxt%20mo%20blurred.jpg?width=1920&height=1080&name=ltm_nxt%20mo%20blurred.jpg) The new interface and flexibility of this system will make steps of the location and excavation processes more efficient. The official date for the system to be fully integrated is January 1, 2023, but excavators and locators are encouraged to start using the system immediately. It is already fully functional and ready to help speed up your workflow. ![Missouri One Call System](https://blog.missouri-811.org/hs-fs/hubfs/MOCS-Logo_RGB_web.png?width=70&name=MOCS-Logo_RGB_web.png) ### Written By: Missouri One Call System ## You May Also Like ### [![NEW Ticket Management System](https://blog.missouri-811.org/hubfs/Andrea-02-1.jpg) *Nov 17, 2022 10:36:11 AM | News* Andrea Fuhrer - New Damage Prevention Manager](https://blog.missouri-811.org/andrea-fuhrer) ### [![NEW Ticket Management System](https://blog.missouri-811.org/hubfs/Press%20Release.jpg) *Apr 26, 2022 3:32:03 PM | News* New Executive Director of Missouri One Call System](https://blog.missouri-811.org/new-executive-director-randy-norden) ### [![NEW Ticket Management System](https://blog.missouri-811.org/hubfs/Riley%20Kreisel@0.5x.png) *Aug 10, 2022 10:01:57 AM |* New Partnership with Riley Kreisel Racing Team](https://blog.missouri-811.org/riley-kreisel-racing-team) [Learn More](https://blog.missouri-811.org) [![Missouri 811_Logo_Full Color Reversed Stacked](https://blog.missouri-811.org/hs-fs/hubfs/Missouri%20811_Logo_Full%20Color%20Reversed%20Stacked.png?width=1184&height=976&name=Missouri%20811_Logo_Full%20Color%20Reversed%20Stacked.png "Missouri 811_Logo_Full Color Reversed Stacked")](https://missouri-811.org) ## **PLACE A LOCATE REQUEST** [**CALL 811**](tel:811) Download the App: [![google-play-badge-1](https://blog.missouri-811.org/hubfs/Imported%20sitepage%20images/google-play-badge-1.png "google-play-badge-1")](https://play.google.com/store/apps/details?id=com.occ.mocs&hl=en_US&gl=US) [![Download_on_the_App_Store_Badge_US](https://blog.missouri-811.org/hubfs/Imported%20sitepage%20images/Download_on_the_App_Store_Badge_US.png "Download_on_the_App_Store_Badge_US")](https://apps.apple.com/us/app/missouri-one-call-system/id1462376234) Office: 573.635.1818 824 Weathered Rock Rd Jefferson City, MO 65101 ## **Follow us on social media.** Stay informed on the latest news and regulation changes. **Always remember to place your locate requests at least 3 working days before you dig. 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