Sarah's Commonly Asked Questions:
How long should a utility keep their locate requests?
The law does not address how long a utility should retain its locate request records. However, Chapter 319 does require Missouri 811 to maintain a record of each locate request for five years. If ticket data is needed, you can find it online in the ticket system for up to five years. Please note that even though Statute 319 does not dictate record retention, other state statutes may. For example, municipalities and water districts may have some mandatory record retention requirements.
Use the Live Chat feature or email sgalbraith@missouri-811.org if you need ticket search assistance.
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