--- title: "Executive Director's Corner: Big Changes" description: Major changes are moving into action at Missouri 811, and I want to share with you three updates that offer you clarity and opportunity. image: https://blog.missouri-811.org/hubfs/Underground%20News%20Summer%2023%20Images2-2.png --- [![MOCS Full Color Horizontal](https://blog.missouri-811.org/hs-fs/hubfs/MOCS%20Full%20Color%20Horizontal.png?width=400&height=150&name=MOCS%20Full%20Color%20Horizontal.png "MOCS Full Color Horizontal")](https://missouri-811.org/) - [HOMEOWNERS](https://missouri-811.org/homeowners/) - [EXCAVATORS](https://missouri-811.org/excavators/) - [UTILITY MEMBERS](https://missouri-811.org/members/) - [RESOURCES](https://missouri-811.org/resources/) - [FIELD EDUCATION & TRAINING](https://missouri-811.org/field-education-training/request-training/) - [ENFORCEMENT](https://missouri-811.org/enforcement/) - [MEETINGS & EVENTS](https://missouri-811.org/meetings-events/) - [ABOUT](https://missouri-811.org/about/) - [HOMEOWNERS](https://missouri-811.org/homeowners/) - [EXCAVATORS](https://missouri-811.org/excavators/) - [UTILITY MEMBERS](https://missouri-811.org/members/) - [RESOURCES](https://missouri-811.org/resources/) - [FIELD EDUCATION & TRAINING](https://missouri-811.org/field-education-training/request-training/) - [ENFORCEMENT](https://missouri-811.org/enforcement/) - [MEETINGS & EVENTS](https://missouri-811.org/meetings-events/) - [ABOUT](https://missouri-811.org/about/) Search Search - [811](tel:+811) - [811](tel:+811) Search Search ![Underground News Summer 23 Images2-1](https://blog.missouri-811.org/hubfs/Underground%20News%20Summer%2023%20Images2-1.png) Aug 1, 2023 12:33:41 PM | [Summer 23](https://blog.missouri-811.org/underground-news/tag/summer-23) # Executive Director's Corner: Big Changes Major changes are moving into action at Missouri 811, and I want to share with you three updates that offer you clarity and opportunity. Share - [mailto:?&subject=Executive%20Director's%20Corner:%20Big%20Changes&body=Executive%20Director's%20Corner:%20Big%20Changes%0A(https%3A%2F%2Fblog.missouri-811.org%2Funderground-news%2Fexecutive-directors-corner-big-changes)](mailto:?&subject=Executive%20Director's%20Corner:%20Big%20Changes&body=Executive%20Director's%20Corner:%20Big%20Changes%0A(https%3A%2F%2Fblog.missouri-811.org%2Funderground-news%2Fexecutive-directors-corner-big-changes)) - - - Major changes are moving into action at Missouri 811, and I want to share with you three updates that offer you clarity and opportunity. **1. Your Billing and Collections** Beginning in August, for our July billing, One Call Concepts will be receiving your invoice payments. We still legally remain as “Missouri One Call System, Inc.,” so you will not need a new W-9. The only thing that changes is the address if you pay by check. Please include your account number on the check. Missouri One Call System, Inc. 7223 Parkway Drive Hanover, MD 21076 Please send ALL ACH/EFT remittances to the following email address: [payments@occinc.com](mailto:payments@occinc.com) If there are any questions about payments, or you would like to sign up for ACH/EFT payments, please email [jenniejamison@occinc.com](mailto:jenniejamison@occinc.com) or call (410) 712-0082. The billing will soon have an itemized listing of the notification types for which you are paying. This will help you better understand what notifications you are receiving and what it is, exactly, for which you are paying. **2. Training** We will soon be setting the upcoming training classes and training goals for Fall/Winter 2023 and for 2024. Go to [www.missouri-811.org](http://www.missouri-811.org) to always see what is available and always for FREE to you! I encourage you to check out our Learning Management System located at [https://mocs.dpacdn.training/index](https://mocs.dpacdn.training/index) and get registered for training opportunities from the comfort of your home or office. Finally, never forget that we will provide PERSONALIZED training for your staff at NO CHARGE! Call any Damage Prevention Manager or our Member Operations Manager to set up this training. You can find all of us at the Missouri 811 About Us page at [www.missouri-811.org](http://www.missouri-811.org) **3. Operations Meeting** The Operating Committee Meeting is open to everyone and will soon come to you as the "Operations Meeting" and allows you to provide input on YOUR IDEAS for an improved ticketing operation for your locate requests and your notifications. The Operations Meeting will remain in Jefferson City for 2023 but will occur each month as an opportunity for you to connect and provide input. If you cannot physically make the meeting, there is a Teams connection available to help you log in and participate or just listen in. Beginning in 2024, the Operations Meeting will move around Missouri to offer members a better opportunity to join in. John Spatafora, City of Columbia, serves as the Utility Leadership Chair and collaborates with us to help represent utilities in thinking forward with the Missouri 811 operations. You can reach John at [jwspataf@gmail.com](mailto:jwspataf@gmail.com) with your ideas. Likewise, you can reach me directly at [rnorden@missouri-811.org](mailto:rnorden@missouri-811.org) if you have operational ideas or thoughts about legislation. ![Missouri 811](https://blog.missouri-811.org/hs-fs/hubfs/Facebook%20Profile.png?width=70&name=Facebook%20Profile.png) ### Written By: Missouri 811 ## You May Also Like ### [![Executive Director's Corner: Big Changes](https://blog.missouri-811.org/hubfs/Missouri811_UndergroundNews_Summer2025_ArticleImages2.png) *Jul 15, 2025 2:55:57 PM | Summer 2025* Executive Director's Letter - Keeping It Up To Date](https://blog.missouri-811.org/underground-news/executive-directors-letter-keeping-it-up-to-date-clone) ### [![Executive Director's Corner: Big Changes](https://blog.missouri-811.org/hubfs/Underground%20News%20Winter%2022%20Images2.png) *Feb 6, 2023 12:53:57 PM | Winter 22-23* Executive Director's Corner: Why the new name?](https://blog.missouri-811.org/underground-news/executive-directors-corner-why-the-new-name) ### [![Executive Director's Corner: Big Changes](https://blog.missouri-811.org/hubfs/Underground%20News%20Winter%2023%20Images2.png) *Jan 9, 2024 10:37:10 AM | Winter 23* Executive Director's Corner: We'll Take the Challenge](https://blog.missouri-811.org/underground-news/executive-directors-corner-well-take-the-challenge) [Learn More](https://www.example.com) [![Missouri 811_Logo_Full Color Reversed Stacked](https://blog.missouri-811.org/hs-fs/hubfs/Missouri%20811_Logo_Full%20Color%20Reversed%20Stacked.png?width=212&height=175&name=Missouri%20811_Logo_Full%20Color%20Reversed%20Stacked.png "Missouri 811_Logo_Full Color Reversed Stacked")](https://missouri-811.org/) ## **PLACE A LOCATE REQUEST** [**CALL 811**](tel:811) Download the App: [![google-play-badge-1](https://blog.missouri-811.org/hs-fs/hubfs/Imported%20sitepage%20images/google-play-badge-1.png?width=839&height=250&name=google-play-badge-1.png "google-play-badge-1")](https://play.google.com/store/apps/details?id=com.occ.mocs&hl=en_US&gl=US) [![Download_on_the_App_Store_Badge_US](https://blog.missouri-811.org/hs-fs/hubfs/Imported%20sitepage%20images/Download_on_the_App_Store_Badge_US.png?width=749&height=250&name=Download_on_the_App_Store_Badge_US.png "Download_on_the_App_Store_Badge_US")](https://apps.apple.com/us/app/missouri-one-call-system/id1462376234) 824 Weathered Rock Rd Jefferson City, MO 65101 ## **Follow us on social media.** Stay informed on the latest news and regulation changes. **Always remember to place your locate requests at least 3 working days before you dig. State and federal holidays are NOT considered a working day.** [**Observed Holidays**](https://oa.mo.gov/commissioner/state-holidays): New Year's Day | Dr. Martin Luther King Jr. Day | Lincoln's Birthday | Washington's Birthday | Truman Day | Memorial Day | Juneteenth | Independence Day | Labor Day | Columbus Day | Veterans Day | Thanksgiving Day | Christmas Day © Missouri 811. All rights reserved.