Executive Director's Letter - Keeping It Up To Date

Jul 15, 2025 2:55:57 PM | Summer 2025

Executive Director's Letter - Keeping It Up To Date

Keep your Missouri 811 contact and notification information up to date to ensure accurate communication and billing.

Every year, the “time” changes from Standard Time to Daylight Savings Time and then again back.  These two events are often used to point at other actions like changing the batteries in your smoke detectors.

Likewise, it is a good idea to double check the information you have on record with Missouri 811as regularly.

• Who is listed as Primary Point of Contact?
• Who is listed as receiving Billing and how should they receive the invoices?
• Are the phone numbers and email addresses correct?

This also goes hand in hand with updating your notification area, it is understandable that once per year may be enough for that update unless your service area is expanding or getting smaller.  True, if your service area is smaller than it was, you don’t want to receive notifications from us that do not truly apply. However, if it is growing, we need to know that change, as well.

It is YOUR responsibility to let us know this information as we can not know otherwise. Often, the “811 information” is overlooked, so twice a year is a good idea set a reminder to look at your notifications and contact information and verify it is correct.

For those of you who hold elections, you may also consider updating this information after an election if there is a new person in a position who is involved in receiving notifications or invoices.

 

Missouri 811

Written By: Missouri 811