Are your ticket notifications working for you?
Do you wish you could adjust how—or when—you’re notified?
Do you want to get alerts on certain days only, or for specific ticket types?
I can help you!
Locate tickets will always appear in the ticket management system.
Additionally, you can utilize a variety of ticket delivery and notification options.
Primary Receiving Site
This is how and where you receive ALL tickets, with all the information, 24/7, no matter the time or ticket type. Tickets can be delivered via email, text message, and FTP/SFTP.
The Primary Receiving Site can be configured through the Member Portal HERE.
Backup Messages
This is an additional courtesy notification to inform you that an emergency/short notice ticket has been sent. Backup Message provide ticket information and can be configured differently during business hours and after business hours, and you can choose which high priority tickets you’d like a notification for. They can be sent via email, text message, or automated phone call. Backup Messages can be configured through the Member Portal HERE.
Ticket Alerts
These are simple generic notifications that let you know you’ve received a ticket. You would have to obtain the ticket information from the ticketing system or your primary receiving site. Alerts can be created for different people, on different days and times, and for different ticket types. Additionally, you can toggle them on and off as needed.
Ticket Alerts can be delivered via email or text message and can be managed by yourself within the ticketing system, or by the district’s administrator.
Setup instructions can be found HERE.
If you have any questions, or don’t have editing access and need assistance, use the live chat HERE, or contact me at sgalbraith@missouri-811.org or 573-556-8117.
