Internet Ticket Training Empowers Safer, Smarter Digging Across Missouri

Jul 15, 2025 2:29:00 PM | Summer 2025

Internet Ticket Training Empowers Safer, Smarter Digging Across Missouri

Enhance your excavation skills with Missouri 811's free Internet Ticket Training webinars, designed to ensure safer and more efficient underground utility locating.

Missouri 811, in collaboration with One Call Concepts, continues to enhance the efficiency and safety of underground utility locating through targeted Internet Ticket training sessions. These live webinars are designed to help users, both new and experienced, navigate Missouri 811’s online ticketing system with confidence, ensuring smoother excavation workflows and fewer errors.

Consistent, Accessible Training

Held online every 2nd and 4th Wednesday of each month, the Internet Ticket Training series covers essential topics that are critical for safe and compliant digging. Whether you're a contractor submitting dozens of locate requests or a first-time user looking to understand the basics, these webinars are tailored to improve the overall user experience.

Each session focuses on a specific feature or process within the Missouri 811 ticketing platform. From uploading site plans to managing past tickets, users gain practical, hands-on knowledge to avoid common pitfalls and speed up their workflows.

Upcoming 2025 Training Topics
• July 23: Using Mapping Tools to Create Tickets
• August 13: How to Process Multiple Tickets at Once
• August 27: How to Find and Manage Past Tickets
• September 10: Request Ticket Cancellation or Extension
• September 24: Provide Positive Response and Comments
• October 8: How to Request an Emergency Ticket Online
• October 22: How to Report a Utility Damage Online
• November 12: How to Save a Ticket For Future Excavation
• November 26: Report a No Response or Incorrect Locate
• December 10: How to Upload Photos or Plans to a Ticket
• December 24: Using Mapping Tools to Create Tickets
Why Attend?

The training sessions are not only educational, but essential for reducing ticket errors, improving communication, and keeping your projects on schedule. Attendees learn how to:

• Use advanced mapping tools accurately
• Submit multiple or emergency tickets efficiently
• Navigate new features in the online ticketing system
• Provide positive response updates to facility owners
• Resolve common issues such as no response or incorrect locates
How to Register

All sessions are free and available online. You can find registration links and updates at:

https://missouri-811.org/meetings-events/category/webinars/

Missouri 811

Written By: Missouri 811