--- title: Confirming Ticket Responses description: Once a ticket is submitted, Missouri 811 is responsible for notifying all the public utility companies in the vicinity of the excavation site so they can mark their underground utilities. image: https://blog.missouri-811.org/hubfs/Email-1.png --- [![MOCS Full Color Horizontal](https://blog.missouri-811.org/hs-fs/hubfs/MOCS%20Full%20Color%20Horizontal.png?width=400&height=150&name=MOCS%20Full%20Color%20Horizontal.png "MOCS Full Color Horizontal")](https://missouri-811.org/) - [HOMEOWNERS](https://missouri-811.org/homeowners/) - [EXCAVATORS](https://missouri-811.org/excavators/) - [UTILITY MEMBERS](https://missouri-811.org/members/) - [RESOURCES](https://missouri-811.org/resources/) - [FIELD EDUCATION & TRAINING](https://missouri-811.org/field-education-training/request-training/) - [ENFORCEMENT](https://missouri-811.org/enforcement/) - [MEETINGS & EVENTS](https://missouri-811.org/meetings-events/) - [ABOUT](https://missouri-811.org/about/) - [HOMEOWNERS](https://missouri-811.org/homeowners/) - [EXCAVATORS](https://missouri-811.org/excavators/) - [UTILITY MEMBERS](https://missouri-811.org/members/) - [RESOURCES](https://missouri-811.org/resources/) - [FIELD EDUCATION & TRAINING](https://missouri-811.org/field-education-training/request-training/) - [ENFORCEMENT](https://missouri-811.org/enforcement/) - [MEETINGS & EVENTS](https://missouri-811.org/meetings-events/) - [ABOUT](https://missouri-811.org/about/) Search Search - [811](tel:+811) - [811](tel:+811) Search Search ![Confirming Ticket Responses](https://blog.missouri-811.org/hubfs/Email-1.png) Apr 29, 2024 12:04:31 PM | [Spring 2024](https://blog.missouri-811.org/the-scoop/tag/spring-2024) # Confirming Ticket Responses Once a ticket is submitted, Missouri 811 is responsible for notifying all the public utility companies in the vicinity of the excavation site so they can mark their underground utilities. Share - [mailto:?&subject=Confirming%20Ticket%20Responses&body=Confirming%20Ticket%20Responses%0A(https%3A%2F%2Fblog.missouri-811.org%2Fthe-scoop%2Fconfirming-ticket-responses)](mailto:?&subject=Confirming%20Ticket%20Responses&body=Confirming%20Ticket%20Responses%0A(https%3A%2F%2Fblog.missouri-811.org%2Fthe-scoop%2Fconfirming-ticket-responses)) - - - Once a ticket is submitted, Missouri 811 is responsible for notifying all the public utility companies in the vicinity of the excavation site so they can mark their underground utilities. Missouri 811 also provides the ticket owner with continuous email updates that contain a list of all the public utilities that have been notified as well as the status for each utility. Here are a few helpful tips for excavators in the field: Email Notification: Keep in mind that additional recipients can be added to the locate request emails provided by Missouri 811 to keep everyone involved with the project informed of the locate status. Review Ticket Status: If you are the excavator doing the digging, you are responsible, by law, to make sure all public utilities have been marked. Review the ticket status before starting excavation. No Response: If your locate ticket lists a status of “Not Yet Responded” for any utility, do not start digging. Promptly contact Missouri 811 to request a “No Response” ticket. If the notification is made before 2pm, the marking has to be completed within that working day. If the notification is made after 2pm, the marking is to be completed no later than 10am the next working day. Incorrect Locate: In addition to confirming the ticket status for each utility, it is important to always conduct a site walkthrough to make sure everything is marked properly. If a utility is marked incorrectly, promptly contact Missouri 811 and request an “Incorrect Locate” ticket. We will arrange for the site to be re-evaluated and accurately marked, preventing potential hazards. Utilities are allowed 2 hours to respond to an Incorrect Locate request.  ![Missouri 811](https://blog.missouri-811.org/hs-fs/hubfs/Facebook%20Profile.png?width=70&name=Facebook%20Profile.png) ### Written By: Missouri 811 ## You May Also Like ### [![Confirming Ticket Responses](https://blog.missouri-811.org/hubfs/GoodLocates.jpg) *Apr 29, 2024 12:04:22 PM | Spring 2024* Understanding Marking Standards for Safe Digging](https://blog.missouri-811.org/the-scoop/understanding-marking-standards-for-safe-digging) ### [![Confirming Ticket Responses](https://blog.missouri-811.org/hubfs/MO811_TheScoop_Fall2024_OnlineVersion_PostIncidentReportImage1.png) *Dec 6, 2024 12:09:30 PM | Fall 2024* Keeping Missouri Safe: The Power of a Post-Incident Report](https://blog.missouri-811.org/the-scoop/keeping-missouri-safe-the-power-of-a-post-incident-report) ### [![Confirming Ticket Responses](https://blog.missouri-811.org/hubfs/Blog%20header%20images5-1.png) *Nov 14, 2022 12:19:46 PM | Fall 2022* The CGA Damage Prevention Summit](https://blog.missouri-811.org/the-scoop/the-cga-damage-prevention-summit) [Learn More](https://www.example.com) [![Missouri 811_Logo_Full Color Reversed Stacked](https://blog.missouri-811.org/hs-fs/hubfs/Missouri%20811_Logo_Full%20Color%20Reversed%20Stacked.png?width=1184&height=976&name=Missouri%20811_Logo_Full%20Color%20Reversed%20Stacked.png "Missouri 811_Logo_Full Color Reversed Stacked")](https://missouri-811.org) ## **PLACE A LOCATE REQUEST** [**CALL 811**](tel:811) Download the App: [![google-play-badge-1](https://blog.missouri-811.org/hubfs/Imported%20sitepage%20images/google-play-badge-1.png "google-play-badge-1")](https://play.google.com/store/apps/details?id=com.occ.mocs&hl=en_US&gl=US) [![Download_on_the_App_Store_Badge_US](https://blog.missouri-811.org/hubfs/Imported%20sitepage%20images/Download_on_the_App_Store_Badge_US.png "Download_on_the_App_Store_Badge_US")](https://apps.apple.com/us/app/missouri-one-call-system/id1462376234) Office: 573.635.1818 824 Weathered Rock Rd Jefferson City, MO 65101 ## **Follow us on social media.** Stay informed on the latest news and regulation changes. **Always remember to place your locate requests at least 3 working days before you dig. State and federal holidays are NOT considered a working day.** [**Observed Holidays**](https://oa.mo.gov/commissioner/state-holidays): New Year's Day | Dr. Martin Luther King Jr. Day | Lincoln's Birthday | Washington's Birthday | Truman Day | Memorial Day | Juneteenth | Independence Day | Labor Day | Columbus Day | Veterans Day | Thanksgiving Day | Christmas Day © Missouri 811. 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