As we step into the new year, it's crucial to reflect on the progress and challenges of the past months. The latest data from Missouri 811 presents a compelling story of digital adoption and areas for growth in the ticket submission process for utility location requests.
A Digital Majority
In 2023, Missouri 811 received a staggering 1,133,443 tickets. A closer inspection reveals a substantial trend: an overwhelming 81.2% of these were submitted via the web. This impressive figure not only underscores the convenience and efficiency of online submissions but also highlights our commitment to modernizing access to utility services.
Monthly Trends
Analyzing the monthly distribution of tickets, we notice a consistent flow with peaks in the warmer months, May and June, topping at 114,020 tickets. This is likely due to increased construction and outdoor activity. The decline towards the year's end, bottoming out at 65,464 in December, could be attributed to colder weather and a slowdown in construction projects.
The Submission Breakdown
Of the total tickets, 920,000 were submitted online, affirming the digital platform as the preferred choice. Traditional phone calls accounted for 200,728 submissions (17.7%), while Interactive Voice Response (IVR) and eXtensible Markup Language (XML) options were less utilized, with 0.7% and 0.4% respectively.
Missouri 811 remains dedicated to facilitating a safe digging environment by providing an efficient ticket submission system. As we harness technology and data, we're committed to continuous improvement and innovation to serve the Missouri community better.
