When unexpected dangers threaten public safety or property, Missouri 811’s emergency ticket comes into play. Here’s what constitutes an emergency ticket:
An emergency is a sudden, unforeseen situation presenting immediate danger that could result in loss or harm to life, health, property, or critical public services.
It’s important to note that the definition of what qualifies as an emergency is determined by the utility owner/operator when it involves their facilities. They have the authority to deem whether an incident requires urgent attention as an emergency.
Be aware that if an emergency ticket is filed without a valid basis, and it turns out to be a non-emergency, the utility owner/operator may issue a bill for the costs incurred due to the false alarm, as stated in section 319.015.